Covid-19 Patient Information - Keeping You Healthy and Safe

While the government gave optometry the ability to open our offices on May 4, we were faced with making it safe for our patients and staff.

Woman in the office using disinfectant for sanitizing monitor surface during COVID-19 pandemic

There are new procedures to follow when you arrive for your appointment which will be explained to you when we receive your request.

BOOK AN APPOINTMENT

WE ARE READY TO WELCOME YOU BACK

We pledge to keep you healthy and safe as you return to Mayfair Eye Care for your eye care needs. As part of this, please find below the guidelines we are following to ensure your health and protection as you return for treatment.

Please note the responsibilities of our practitioners and staff, and importantly the responsibilities of yourself as you join us in the clinic.

What does that ‘new normal’ look like?

What are the changes that you will see in our office to protect you?

Guidelines:

General office:

Coffee will no longer be available.
Anything handled or touched by patients will be disinfected

Appointments:

We will be limiting the number of patients in the office at one time. Your appointments will be much further apart than usual. This allows us some extra time, as we will be disinfecting everything from doorknobs to equipment between patients.
Elderly and high-risk patients will be scheduled at non-busy times to help prevent their exposure to the COVID
The front staff will be gathering as much information prior to your appointment to decrease your time in the reception area.

Patients

Bring a book or tablet, and for children toys or something to keep them busy.

Examinations

As always, our equipment has been disinfected between patients. You will notice however, that many of them now also have breath shields, which are also disinfected between patients. The rooms will be wiped down too.

Dispensing

Our dispensers will be giving you our ‘white glove service’. We will be bringing frames to you to try on, without our patients looking at the frame boards. This will help to prevent the spread of the virus onto the frames.
This will take additional time, but both Lori and Simone have ‘the eye’ for frame selection and will make you look fabulous!
The frames that you try on will not go back up again until they have been thoroughly disinfected.
Appointments must be made for frame adjustments and pick-ups to control the number of people in the dispensing areas.

Contact Lenses

During contact lens instructions, only the patient will handle their own lenses. Staff will be demonstrating with their own lenses which will be discarded afterwards.
Solutions will also be only handled by the patient. The outside of the box will be disinfected before the patient opens the box.

Vision Therapy

Vision therapy sessions will also be moved further apart to allow for disinfection.
A lot of our therapy equipment cannot tolerate the disinfection process (just regular cleaning) and will not be going home with patients at this time.
Every effort will be made to provide programs that will address your condition. If we are unable to provide proper programs, your sessions will be postponed until the pandemic is past
We will also be putting together equipment packages which patients will keep until the pandemic is past.
On-line vision therapy sessions will be offered depending upon your conditions.

Payment

The debit machine and forms will be passed through an opening. If you can tap, please do so.
We will be disinfecting the machine after use.
We prefer not to handle cash but will accept if required.

Doctors and Staff

Our staff will now be wearing scrubs which are washed daily.

Our goal is to keep all of us healthy! If you are feeling sick or have been exposed to someone with COVID-19, please cancel your appointment.