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COVID: PATIENT INFORMATION

HOW WE ARE KEEPING YOU SAFE

We are beyond pleased and excited to announce the official re-opening and “return to practice” of all the optometry professionals at Mayfair Eye Care effective Monday, June 1, 2020.

Read on to learn about the changes we’ve made so you can trust that your future visits to the clinic are safe and welcoming.

While the government gave optometry the ability to open our offices on May 4, we were faced with making it safe for our patients and staff.
Most of the Protective Personal Equipment (PPE) had gone to the front-line healthcare workers in the hospitals and medical clinics. With the shortage of PPE, suppliers are still struggling to provide all other healthcare offices with enough PPE for the restart.
The curve of new cases has not leveled yet in Alberta. I anticipate that we will have a ‘new normal’ for the next 3-4 months and possibly longer.

There are new procedures to follow when you arrive for your appointment which will be explained to you when we receive your request.

BOOK AN APPOINTMENT

WE ARE READY TO WELCOME YOU BACK

We pledge to keep you healthy and safe as you return to Mayfair Eye Care for your eye care needs. As part of this, please find below the guidelines we are following to ensure your health and protection as you return for treatment.

Please note the responsibilities of our practitioners and staff, and importantly the responsibilities of yourself as you join us in the clinic.

What does that ‘new normal’ look like?

What are the changes that you will see in our office to protect you?

Guidelines:

General office:

  • We have removed all displays, posters, pictures, toys, books, and magazines. The office will look bare instead of with the usual warmth and ‘home-like’ feeling.
  • Coffee will no longer be available.
  • Anything handled or touched by patients will be disinfected

Appointments:

  • We will be limiting the number of patients in the office at one time. Your appointments will be much further apart than usual. This allows us some extra time, as we will be disinfecting everything from doorknobs to equipment between patients.
  • If you have an appointment, do not bring anyone with you. Your driver will need to wait in the car. There is a secondary parking lot on 68 St. (go straight ahead instead of turning around the curve) if you cannot find a parking spot around the building.
  • If you have several children or if you have back to back appointments, we will be making further recommendations when you call for your appointment.
  • Elderly and high-risk patients will be scheduled at non-busy times to help prevent their exposure to the COVID
  • When you check in at the front desk, our staff will be behind a protective barrier. The debit machine and forms will be passed through an opening. Practice social distancing.
  • Please come just 10 minutes before your appointment time to accommodate for extra time to go up the elevator.
  • The front staff will be gathering as much information prior to your appointment to decrease your time in the reception area.

Patients

  • Bring a book or tablet, and for children toys or something to keep them busy.
  • Wear a mask to your appointment! If you don’t have a mask, we will supply you with one.

Examinations

  • You will be asked several health questions, your temperature taken, and you will be asked to wash your hands before pre-testing and again when you leave the office.
  • As always, our equipment has been disinfected between patients. You will notice however, that many of them now also have breath shields, which are also disinfected between patients. The rooms will be wiped down too.

Dispensing

  • Our dispensers will be giving you our ‘white glove service’. We will be bringing frames to you to try on, without our patients looking at the frame boards. This will help to prevent the spread of the virus onto the frames.
  • This will take additional time, but both Lori and Bonnie have ‘the eye’ for frame selection and will make you look fabulous!
  • The frames that you try on will not go back up again until they have been thoroughly disinfected.
  • Appointments must be made for frame adjustments and pick-ups to control the number of people in the dispensing areas.

Contact Lenses

  • During contact lens instructions, only the patient will handle their own lenses. Staff will be demonstrating with their own lenses which will be discarded afterwards.
  • Solutions will also be only handled by the patient. The outside of the box will be disinfected before the patient opens the box.

Vision Therapy

  • Vision therapy sessions will also be moved further apart to allow for disinfection.
  • A lot of our therapy equipment cannot tolerate the disinfection process (just regular cleaning) and will not be going home with patients at this time.
  • Every effort will be made to provide programs that will address your condition. If we are unable to provide proper programs, your sessions will be postponed until the pandemic is past
  • We will also be putting together equipment packages which patients will keep until the pandemic is past.
  • On-line vision therapy sessions will be offered depending upon your conditions.

Payment

  • The debit machine and forms will be passed through an opening. If you can tap, please do so.
  • We will be disinfecting the machine after use.
  • We prefer not to handle cash but will accept if required.

Doctors and Staff

  • Our staff will now be wearing scrubs which are washed daily. They will all have masks, and a lot of us face shields too. Gloves of course are mandatory now. We will be posting our own temperatures twice a day.

Our goal is to keep all of us healthy! If you are feeling sick or have been exposed to someone with COVID-19, please cancel your appointment.